Customer Satisfaction Guarantee
As part of our commitment to providing stellar restorations, our out-of-this-world warranty means that you and your patients will be satisfied with our work. We guarantee it!
- 100% replacement guarantee if restoration breaks within 8 years from date of purchase under normal use*
- Product will be replaced with a new product of equal value
- *Guarantee is specific to original patient and doctor and cannot be transferred to another doctor. Shipping charges may apply. Failed restoration must be returned for analysis.
Lab Station 32 also guarantees complete customer satisfaction for the first 90 days after completion of all new products. If something isn’t right, we will:
- Remake or repair the original product at no additional cost.
- Remake a different product of equal or greater value, charging only for the difference in cost.
- Issue credit for a full refund if returned.
This guarantee may be altered if the customer chooses to move forward with a treatment option that is not recommended by Lab Station 32. Notification of this risk will be communicated to the customer in advance. The most common failure is inadequate clearance for proper material thickness. In case of this failure, our software will detect this, and we will communicate this to the doctor prior to fabrication. A less-than-ideal material thickness will result in a voided warranty.